1. Introduction
Welcome to Volt Charge ("we," "our," or "us"), operated by Value Sales Inc. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Volt Charge, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access or use our application.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically:
2.1 Personal Information
- Contact Information: Phone number, name, and email address when you create an account
- Account Credentials: Login information and authentication data
2.2 Financial Information
- Transaction History: Records of wallet top-ups, charging sessions, and payment history
- Wallet Balance: Current balance and transaction amounts
- Payment Method Data: When you make payments, our third-party payment processor (PayMongo) collects payment card details. We do not store your full credit card numbers or CVV on our servers.
2.3 Usage Data
- Charging Data: Charging session history, energy consumption (kWh), session duration, and usage patterns
- Device Information: Device type, operating system version, unique device identifiers, and push notification tokens
- Location Data: With your permission, we collect precise location data to show nearby charging stations and provide location-based services
2.4 Data Collected via WebView
Our application uses WebView technology to process payments securely through PayMongo. When you use the payment feature, the following data may be collected through the WebView:
- Payment card information (processed directly by PayMongo)
- Billing information
- Transaction details
This data is collected and processed by PayMongo in accordance with their privacy policy and PCI-DSS compliance standards. We do not have access to your full payment card details.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your user account
- Provide, maintain, and improve our EV charging services
- Process wallet top-ups and charging transactions
- Send transaction confirmations and receipts
- Send push notifications about your charging sessions, payment confirmations, and service updates
- Display nearby charging stations based on your location
- Monitor and analyze usage trends to improve our services
- Detect, investigate, and prevent fraudulent transactions and unauthorized access
- Comply with legal obligations and resolve disputes
4. Third-Party Service Providers
We work with trusted third-party service providers to operate our services:
4.1 Payment Processing - PayMongo
We use PayMongo as our payment processor for all wallet top-up transactions. When you add funds to your wallet:
- You are redirected to PayMongo's secure payment page via WebView
- PayMongo collects and processes your payment information directly
- PayMongo is PCI-DSS compliant and uses industry-standard encryption
- We only receive confirmation of successful payments, not your full card details
PayMongo's privacy policy can be found at: https://www.paymongo.com/privacy
4.2 Push Notifications - Firebase Cloud Messaging
We use Google Firebase Cloud Messaging to send push notifications. This service collects device tokens to deliver notifications about charging sessions, payments, and important updates.
4.3 Analytics
We may use analytics services to understand how users interact with our application. This helps us improve our services and user experience.
5. Data Security and Encryption
We implement robust security measures to protect your personal information:
- Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL (HTTPS)
- Encryption at Rest: Sensitive data stored on our servers is encrypted
- Secure Authentication: We use secure token-based authentication (JWT) for API access
- Payment Security: Payment processing is handled by PCI-DSS compliant providers (PayMongo)
- Access Controls: We limit access to personal information to authorized personnel only
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing best practices.
6. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Payment Processors: With PayMongo to process your wallet top-up transactions
- Service Providers: With vendors who assist us in operating our services (hosting, analytics, notifications)
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, privacy, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services:
- Account Data: Retained while your account is active
- Transaction History: Retained for 7 years for accounting and legal compliance
- Charging Session Data: Retained for 3 years for service improvement and dispute resolution
Upon account deletion request, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Push Notifications: Opt-out of push notifications through your device settings
- Location Services: Disable location access through your device settings
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at support@valuesalesinc.com
9. Children's Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending a notification through the app for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@valuesalesinc.com
- Company: Value Sales Inc.
- Address: Pampanga, Philippines
For privacy-related complaints, you may also contact the National Privacy Commission of the Philippines.